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December 04, 2014

QTS’ Proven Approach to Critical Facilities Management Now Supported by Performance Guarantee

Data Center Leader’s Expertise Delivers Higher Performance and Operational Efficiency
Overland Park, Kansas (December 4, 2014) – QTS Realty Trust (NYSE: QTS) a leading provider of data center facilities and managed services, is receiving positive responses to its recent entry into the Critical Facilities Management (CFM) industry. QTS is leveraging its expertise as a data center owner and operator to provide enterprise data center owners a new integrated approach to managing their facilities, and offering guaranteed operational efficiency improvements of up to 20 percent. 

QTS’ innovative approach to CFM places an emphasis on identifying potential operational savings during the assessment phase of each CFM contract engagement. QTS examines the data center owner’s existing contracts related to data center and physical operations, along with staffing levels, and a custom solution is created to reduce expenses by leveraging their centralized support services. The resulting service level agreements (SLA) are guaranteed over the life of the contract. 

“As we talk with private data center owners about our CFM offering, it’s clear that QTS is entering the market at the right time with a unique approach that delivers real value to enterprise data center owners,” said Danny Crocker, Vice President & General Manager, CFM - QTS. “Our model is highly specialized and positions us to deliver higher value and greater performance compared to traditional CFM providers.” 

The global critical facilities management market is estimated at $30 billion and expected to grow by 38 percent in the next three to five years. Entering the domestic CFM market is a strategic opportunity for QTS according to Dan Bennewitz, Chief Operating Officer, Sales and Marketing – QTS. 

“Our proven portfolio of data center solutions and managed services allows QTS to bring added value to enterprise data center owners simply by leveraging our existing expertise,” said Bennewitz. “We see growth opportunities in the CFM market based on feedback from both existing QTS customers and prospects.” 

QTS’ model includes four integrated components: the QTS Center of Excellence, which provides standardized policy/procedure/governance programs across all facilities; the QTS Master Playbook, a comprehensive and proven framework, including operations, compliance site audit / gap analysis, and specialized programs such as energy & sustainability; QTS CFM Monitors and Rapid Response provided through the 24x7x365 QTS Operations Support Center; and QTS High-Touch Customer Experience for day-to-day management support.

About QTS
QTS Realty Trust, Inc. (NYSE: QTS) is a leading national provider of data center solutions and fully managed services and a leader in security and compliance. The company offers a complete, unique portfolio of core data center products, including custom data center (C1), colocation (C2) and cloud and managed services (C3), providing the flexibility, scale and security needed to support the rapidly evolving hybrid infrastructure demands of web and IT applications. With 12 data centers in eight states, QTS owns, operates and manages approximately 4.7 million square feet of secure, state-of-the-art data center infrastructure and supports more than 850 customers. QTS' Critical Facility Management (CFM) can provide increased efficiency and greater performance for third-party data center owners and operators. For more information about QTS, please visit www.qtsdatacenters.com, call toll-free 877.QTS.DATA or follow us on Twitter @DataCenters_QTS.

critical, facilities, management, guarantee