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Remote Hands and Eyes

A flexible approach to your remote IT support.

Remote Hands & Eyes Service

Why would you send your valuable staff to the data center to perform tasks that can be handled by QTS staff?

QTS’ Remote Hands and Eyes (RH&E) provides an experienced QTS technician to deploy, maintain and troubleshoot your equipment. This service allows you to maintain your equipment without the time and expense of site visits. 

Some of the tasks included with Remote Hands & Eyes are: 

  • Pushing buttons or toggling switches 
  • Power-cycling a server or soft-booting a server
  • Checking and securing cabling and connections
  • Relaying status of equipment LEDs and display information 
  • Rack and stack equipment
  • Tape Rotation

The QTS Difference

With the data center world evolving rapidly, QTS is committed to providing hardened, redundant infrastructure, flexible, scalable solutions and unceasing service and support.

24x7x365

24x7x365 operational support

Flexible

Flexible pricing model

No Expiration

Blocks of time that never expire

"In additions to the huge infrastructure, we are amazed with quick turn-around of the team. They are always available round the clock for our adhoc and frequently changing requests."

Multinational Semiconductor Company