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Critical Facilities Management

Our integrated approach to data center management uses a proven framework and methodology that brings efficiency, reduction of cost and excellence to your operations.

Critical Facilities Management

With QTS Critical Facilities Management (CFM), we will complete an assessment of your data center, determine the performance improvements that we can provide and apply our integrated approach to data center management uses a proven framework and methodology that brings efficiency, reduction of cost and excellence to your operations.

QTS knows data centers and few suppliers of Critical Facilities Services can offer services to the data center floor. CFM is composed of 4 critically valuable components:

Labor Management

Labor on-site delivered 24x365 preventative maintenance and emergency maintenance on Critical Infrastructure components:

  • Mechanical
  • Plumbing
  • Electrical
  • Controls

Subcontractor Management

  • Client remains the contract obligor; QTS acts as agent for client
  • Management of vendor and OEM service and maintenance contracts for critical data center Infrastructure
  • Vendor contracts supporting base building service and maintenance
  • Client Certificate of Insurance management and expiration notification
  • Creation and management of the contract abstracts 

Operations Service Center (OSC) 24x7 Support Organization

  • Incident, changes and problem management
  • Central point for ALL customers and employees
  • Supports all Customers
  • OSC provides all communications to customers
  • Helpdesk for all Employees
  • Manage tickets
  • Phone, email, self-service, portal
  • Manage Major Incidents / Crisis
  • Account Manager for those without CEM (Customer Experience Managers)

Center of Excellence (COE)

  • Monthly Site-based Financial Metrics
  • 3rd Party contract optimization
  • RACI Document 
  • Master Playbook - Volumes
  • Training Plan – Volume 1
  • MOPs, SOP, and EOP
  • Safety Procedures  

 

CFM Comparison Chart

The QTS Difference

With the data center world evolving rapidly, QTS is committed to providing hardened, redundant infrastructure, flexible, scalable solutions and unceasing service and support.

Guaranteed

Guaranteed SLA's

12+

Over 12 years operating premium facilities

24x7x365

24x7x365 operational support

Discover our CFM capabilities

"Highly professional across the board. Technologists, Administration, Security and facilities management are outstanding. Responsiveness is second to none in this industry."

Leading Computer Systems Design Company