If your hardware at QTS failed today, how would you respond, and how long could you go without data access?
QTS Hardware Assure is an on-site, IT infrastructure support service for dedicated, customer-owned IT hardware co-located at QTS data centers. With Hardware Assure, QTS responds 24×7×365 to customer requests for hardware-related support, including on-site assistance with testing, diagnostics, and repair, as well as vendor coordination and customer asset management.
You can either monitor the covered hardware yourself or complement Hardware Assure with our QTS Monitoring service.
Key features of QTS Hardware Assure are:
- Incident management to final resolution
- Vendor support engagement and coordination
- Asset tagging and management
- Racking and cabling services included
Key benefits of QTS Hardware Assure are:
- Frees your busy IT staff from inconvenient, time-consuming, last-minute trips to our data center
- Promptly resolves issues, 24×7×365 leveraging onsite QTS badged experts
- Manages your service vendor contracts and representatives related to the covered hardware
- Provides asset tagging and inventory reporting, available on the QTS Customer Portal, ensuring quick, accurate device identification
- Fills IT staff certification or expertise gaps
- Provides a predictable monthly fee
- Reduces business risk and downtime
- Reduces emergency repair costs and overhead
- QTS Monitoring
- QTS Managed Services, including QTS Managed Network and QTS Managed Systems