Sales 877.QTS.DATA|Support 866.239.5000

Operations Support Center

24x7x365 Support

Operations Support Center

The QTS Operations Support Center is the central point for all customers. It comprises of expert team leads, engineers and customer support representatives and  handles all incident reports, customer inquiries and issues.

The team is dedicated to handling any customer issues in an expedient manner while upholding the utmost in customer satisfaction. QTS Net Promoter Scores (NPS) exceed many of the most well known customer service organizations and compared to similar B2B technology organizations, we outshine them all.

We take pride in our people and our OSC is an excellent example of the premium customer experience that QTS offers.

With over 120,000 Incidents and requests processed annually - Our commitment to service is at the core of who we are.

QTS Customer Creed

I make it enjoyable to do business with QTS.
I am empowered to find the right customer solution.
I commit to solving customer issues, even before they occur.
I value and will make a personal connection with each customer.
I remember to view the situation through the customer’s eyes.

NPS Summary

Great First Impression: 78

Differentiated Service: 84


National Average: 44

Technology Average: 38

QTS Overall: 68

"In additions to the huge infrastructure, we are amazed with quick turn-around of the team. They are always available round the clock for our adhoc and frequently changing requests."

Multinational Semiconductor Company


The QTS Difference

With the data center world evolving rapidly, QTS is committed to providing hardened, redundant infrastructure, flexible, scalable solutions and unceasing service and support.

Premium

Customer Experience

security

Industry leading security & compliance

Guaranteed Performance

Performance guaranteed with industry leading SLAs

Real-time

Real-time tracking and visibility

Integrated

Product & Service Platform