Operations Support Center
The QTS Operations Support Center is the central point for all customers. It comprises of expert team leads, engineers and customer support representatives and handles all incident reports, customer inquiries and issues.
The team is dedicated to handling any customer issues in an expedient manner while upholding the utmost in customer satisfaction. QTS Net Promoter Scores (NPS) exceed many of
the most well known customer service organizations and compared to similar B2B technology organizations, we outshine them all.
We take pride in our people and our OSC is an excellent example of the premium customer experience that QTS offers.
With over 120,000 Incidents and requests processed annually - Our commitment to service is at the core of who we are.
QTS Customer Creed
I make it enjoyable to do business with QTS.
I am empowered to find the right customer solution.
I commit to solving customer issues, even before they occur.
I value and will make a personal connection with each customer.
I remember to view the situation through the customer’s eyes.