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April 06, 2016

5 Questions to Ask a Potential Managed Services Provider

Whether you have an on-premises data center or a hybrid environment, it’s important that you choose a reputable managed services provider to handle your constantly evolving data needs. So how do you find a provider who you can trust to securely manage your sensitive data providing the managed services your business requires? We recommend you start by asking your potential provider these five questions: 

What kind of backup system do you have in case of disaster?

 When it comes to business continuity, you can’t afford for your data to be inaccessible. Regardless of your industry, unplanned downtime can lead to lost business and revenue. Make certain the company provides a disaster recovery solution that works for your company’s particular size and requirements. Determine the provider’s DR process so you can decide whether it will be the right fit for you.

How will you protect my data from security breaches?

Security breaches can happen to any organization, and hackers are continuously finding new ways to break into computer systems and steal sensitive or confidential information from companies. That’s where your managed services provider can help. Managed services providers should have physical and virtual safeguards in place at their facility. Make sure your provider utilizes encryption technology to secure sensitive data.

Can I customize the services you provide my company?

 It doesn’t make sense to pay for products or services that your business doesn’t need, so ensure that you can select exactly the services your company requires. This helps simplify your data center management while simultaneously lowering costs: you only outsource the tasks you don’t want to manage in-house.

Who will take care of my data?

Choosing a managed services provider should provide you with the best performance coupled with ‘round-the-clock support, personal attention and technical expertise. Look for a company that offers expertise across their support team: from team leads to engineers to customer support representatives. Additionally, some companies utilize Net Promoter Scores to measure customer satisfaction, so be sure to check and see how your provider’s NPS stacks up.

How scalable is your managed services solution?

As your company continues to grow, its data solution will need to scale alongside it. Ask a potential managed services provider about the flexibility of their offering. You don’t want to pay for a service that you don’t need now, but you also want to be able to add that service down the road if and when you do need it.

Choosing a managed service provider is a big decision. Make sure you partner with a provider that complements your business well and offers the solutions and services your business requires. 

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