The entire Federal News Radio broadcast featuring Gupta, Bergesen and Burke is available on-demand now. Click here to access all three segments and learn more about adapting your agency to the new hybrid IT model today.
Service Level Agreements (SLAs) are at the foundation of building a successful hybrid IT strategy. When moving some or all of your IT responsibilities to a third-party provider, it is imperative that both parties understand how responsibilities will be shared and divided, as well as what the agreed upon service guarantees in terms of uptime, network availability and incident response. We've outlined some key insights to utilize when crafting a federal Service Level Agreement.
This week, QTS Executive Vice President David McOmber joined FedRAMP director Matt Goodrich and CRSA CTO Seth Abrams on Federal News Radio’s Tech Talk to address the challenges and opportunities presented by the expansion of hybrid IT.