A new service model has emerged from an increase in IT demand: Hyperscale Service Provider (HSP). Hyperscale has come to mean a lot of things, but at its core is the ability to scale all elements of IT architecture and provision rapidly to meet demand as it increases. In this blog, QTS CTO Brian Johnston discusses the five fundamentals of an HSP.
Service Level Agreements (SLAs) are at the foundation of building a successful hybrid IT strategy. When moving some or all of your IT responsibilities to a third-party provider, it is imperative that both parties understand how responsibilities will be shared and divided, as well as what the agreed upon service guarantees in terms of uptime, network availability and incident response. We've outlined some key insights to utilize when crafting a federal Service Level Agreement.