QTS Realty Trust, LLC and its subsidiaries and affiliates, including Quality Technology Services, LLC, QTS Technology Services, B.V., and QualityTech, LP, (collectively the “QTS”) is sensitive to privacy issues with respect to the use of user information provided to us over the Internet. QTS is committed to maintaining the privacy and confidentiality of the personal information that we collect. For these reasons, we are disclosing to you our practices in gathering and using information that you provide us.
What Information Do We Collect and How Do We Collect It?
In general, you can visit QTS on the World Wide Web without telling us who you are or revealing any personal information about you. Our web servers collect our visitors' domain names and IP addresses, but not personal email addresses. This information is used to diagnose problems with our server, measure the number of visits and number of pages viewed, and register methods by which our site was found, and methods used for viewing our site. QTS will use this information to evaluate how you use our Web site and how we can improve the content of the site.
Our analytics tools also collect information regarding the user. Specifically, this includes screen resolution, color depth, whether or not Java and Flash are installed, browser version, operating system, and mobile device type. A summary of this information, without identification of any individual user, is sometimes shared with certain third parties when discussing browser compatibility.
Our online surveys ask visitors for contact information (such as their e-mail address), unique identifiers (like their names), and demographic information (like their zip code, age, or income level).
On the QTS Customer Portal, we may collect personal information from individuals acting on behalf of our business clients, such as name, address, email address and phone number. The QTS Customer Portal generally provides access to company level operational information with some limited display of personal contact information of those accessing the portal or submitting a help desk ticket.
We also may collect answers, questions, comments, ideas, suggestions, or the like which you send to us ("QTS Related Information") when you communicate with us through the Web site or email messages generated through the Web site.
Regarding persons applying for employment with QTS, we collect name, email address, company name, job title and any other information submitted in the application process.
Our Web site and the QTS services described on the Web site are not directed to children under the age of 13. We do not intentionally collect or maintain information about children under the age of 13. We also do not intentionally collect or maintain any information regarding ethnic origin, political opinions, health or medical conditions, philosophical beliefs, religious beliefs or participation or other such sensitive information. Do not provide us with such information or any information that you deem to be proprietary or confidential in nature.
How Do We Use Information We Collect?
Your IP address is used to help identify you to us and to gather broad demographic information.
We use contact information of individuals acting on behalf of our business clients in order to process and maintain the client's account. Such information may be displayed on the QTS Customer Portal for the client's viewing only.
When you submit information via the "contact us" link on our Web site, that information is provided to our third party service provider www.salesforce.com who provides us with Customer Relationship Management software to process your request.
We use data from our surveys to track the demographic information we receive from the survey takers and to log the user's identity. This information is not given out to third parties, except in de-personalized form for purposes of web site analytics. It is not used to send the user any unrequested correspondence. When requested by a user, QTS will contact or send materials to the user for marketing or other purposes. However, we will not make user-specific information gathered on our site available to unaffiliated organizations for commercial purposes.
We may use QTS Related Information, including your answers, questions, comments, ideas, suggestions and other such information to improve on our services, market our services to you, assist you in the use of our services and improve your experience with our products. While we will protect any of your personally-identifiable information submitted with QTS Related Information, we will be free to reproduce, use, and distribute the QTS Related Information to others without restriction, permission, or license. We also will be free to use any ideas, techniques, concepts, or know-how contained in QTS Related Information that you send us for any purpose whatsoever including, but not limited to, developing and marketing products or services incorporating such information.
QTS also will share your information with its service providers for the purpose of operating the site and facilitating the services you request. This includes service providers we utilize for payment processing, mailing, email, technology support and other such services. We will use your information to process payments and requests for services, deliver our technology or services, communicate with you regarding orders for service and to provide access to customer-oriented areas of the Web site.
Legal Bases for Processing Personal Information: If you are an individual in the United Kingdom, the European Economic Area (EEA), or Switzerland, QTS collects and processes information about you only where we have a legal basis or bases for doing so under applicable laws. Unless we specifically requested your consent for processing personal information, our processing of Personal Information is pursuant to our legitimate interests or contractual necessity.
Retention of Personal Information
QTS will retain Personal Information for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
QTS may make use of an Internet tool called "cookies" in order to provide you with tailored information and for identification purposes. A cookie is a small piece of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.
The QTS Web site may contain links to other sites. QTS is not responsible for the content or the privacy practices employed by other sites.
Opt-Out of Communications
You may opt-out of disclosure of your personal data to third parties for marketing purposes, including correspondence from us for marketing purposes with respect to our services. Opt-out requests should be sent email@example.com write us at Privacy Opt-Out, Quality Technology Services, 12851 Foster St. Ste. 205, Overland Park, KS 66213. An opt-out request regarding communications from QTS can also be made by following the unsubscribe instructions included in any email you receive from us. You may not opt-out of disclosure of blinded analytics data.
International Data Transfers
QTS may transfer, store, and Process in a country that is not regarded as ensuring an adequate level of protection for Personal Information, including the United States.
The Company has put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that Personal Information is adequately protected.
Data Protection Framework
Individuals have the right to access their personal data. Individuals that would like to limit the use and disclosure of their personal data can email firstname.lastname@example.org, at any time. If you have any inquiries or complaints about the handling of your personal information under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, please contact us at: Adam Haubenreich, QTS Privacy Officer /General Counsel at email@example.com.
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, the Company commits to refer unresolved complaints concerning our handling of personal data received in reliance on EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to the International Centre for Dispute Resolution (ICDR-AAA), an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit the ICDR-AAA Independent Recourse Mechanism for more information or to file a complaint. The services of the ICDR-AAA are provided at no cost to you.
If your complaint is not resolved through the channels described above, under certain conditions a binding arbitration option may be available before a Data Privacy Framework Panel. For additional information, please visit: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2
The Federal Trade Commission has jurisdiction over the Company’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. The Company complies with the DPF Principles for all onward transfers of personal data from the EU, UK, and Switzerland, including the onward transfer liability provisions.
Access to Information; Contacting QTS
Depending on where you are located, you may have certain rights regarding your personal information. These include the following rights to:
- Access your Personal Information;
- Rectify the Personal Information QTS holds about you;
- Request that we erase your Personal Information;
- Restrict QTS’ use of your Personal Information;
- Object to the Company’s use of their Personal Information;
- Receive your Personal Information in a usable electronic format and transmit it to a third party (right to data portability); and
- Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us at firstname.lastname@example.org, or using the information provided below under “Contact QTS.”
Attn: Privacy Officer
12851 Foster St.
Overland Park, KS 66213
1.877.QTS. DATA (787.3282)
QTS may update this policy periodically. QTS reserves the right to modify, add or remove portions of this privacy statement at its discretion. If we decide to change this policy, we will post those changes at this site. If the changes we make to the policy are material, we also may post a notice on the QTS web page www.qtsdatacenters.com or, in some cases, may provide notice of the changes by e-mail. This policy was last updated on 10/10/2023.