Customer-centric approach and technology-enabled platform pushes customer satisfaction scores to new all-time high in 2017
today announced the Company received an all-time high and industry-leading Net Promotor Score (NPS) of 72 for its owned data centers across the U.S. This is the third consecutive year QTS has lead the industry in customer satisfaction.
Customer satisfaction reaches an all-time high for QTS data centers
QTS received an all-time high and industry-leading Net Promotor Score (NPS) of 68 for its owned data centers across the U.S. – representing a 7.1 percent increase in customer satisfaction from its 63.5 NPS in 2015.
2015 results confirm data center leader’s commitment to customer satisfaction
QTS achieved an industry leading Net Promotor Score (NPS) of 63.5 for 2015, an increase of more than 15 percent over its impressive 2014 results of 55.1. The higher score reflects QTS’ continued focus on providing premium customer service and exceeding customer expectations during a time of fast growth.