The latest news on one of the industry's fastest growing data center companies.
2018 marked the third consecutive year QTS has led the data center industry in NPS. QTS’ score of 75 exceeds NPS scores of companies well-known for their customer service including Starbucks (71) and Apple (72) and is nearly double the average NPS score for data center companies (42).
today announced the Company received an all-time high and industry-leading Net Promotor Score (NPS) of 72 for its owned data centers across the U.S. This is the third consecutive year QTS has lead the industry in customer satisfaction.
QTS and its predecessor have achieved 99.999 percent or greater uptime at its world-class data center facilities since 2008.
QTS received an all-time high and industry-leading Net Promotor Score (NPS) of 68 for its owned data centers across the U.S. – representing a 7.1 percent increase in customer satisfaction from its 63.5 NPS in 2015.
QTS achieved an industry leading Net Promotor Score (NPS) of 63.5 for 2015, an increase of more than 15 percent over its impressive 2014 results of 55.1. The higher score reflects QTS’ continued focus on providing premium customer service and exceeding customer expectations during a time of fast growth.