New capabilities deliver unprecedented transparency, visibility, access, and control for QTS customers’ IT environments
New and updated features include: Power Analytics, Asset Manager, online ordering of both Cross Connects and Remote Hands and Eyes. The company also announced that QTS’ SDP is being accessed and utilized by a majority of QTS’ customers.
QTS’ Service Delivery Platform leverages modern business intelligence to unlock the power of data
QTS Service Delivery Platform (SDP), the industry’s first platform engineered to support integrated hybrid IT needs. New features include: online ordering for Remote Hands and Eyes (RHE), sensor analytics, CloudAnalyst, hybrid cloud management platform integration and a mobile application.
Customer satisfaction reaches an all-time high for QTS data centers
QTS received an all-time high and industry-leading Net Promotor Score (NPS) of 68 for its owned data centers across the U.S. – representing a 7.1 percent increase in customer satisfaction from its 63.5 NPS in 2015.