The latest news on one of the industry's fastest growing data center companies.
In late 2017, QTS introduced the industry’s first software-defined orchestration platform that empowers customers to interact with their data and QTS services by providing real-time visibility, access, and dynamic control of critical metrics across hybrid IT environments from a single platform. QTS is committed to the digitization of its end-to-end systems and processes to enable new ways for its customers and employees to interact with QTS’ platform and accelerate the deployment of new products and solutions.
2018 marked the third consecutive year QTS has led the data center industry in NPS. QTS’ score of 75 exceeds NPS scores of companies well-known for their customer service including Starbucks (71) and Apple (72) and is nearly double the average NPS score for data center companies (42).
New and updated features include: Power Analytics, Asset Manager, online ordering of both Cross Connects and Remote Hands and Eyes. The company also announced that QTS’ SDP is being accessed and utilized by a majority of QTS’ customers.
QTS Service Delivery Platform (SDP), the industry’s first platform engineered to support integrated hybrid IT needs. New features include: online ordering for Remote Hands and Eyes (RHE), sensor analytics, CloudAnalyst, hybrid cloud management platform integration and a mobile application.
QTS today announced the launch of QTS Service Delivery Platform (SDP), the industry’s first platform engineered to support integrated hybrid IT needs.
QTS received an all-time high and industry-leading Net Promotor Score (NPS) of 68 for its owned data centers across the U.S. – representing a 7.1 percent increase in customer satisfaction from its 63.5 NPS in 2015.