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Remote Hands

A flexible approach to your remote IT support.

Remote Hands

Save a trip to the data center by allowing our trained experts to assist you with routine maintenance.

QTS’ Remote Hands(RH) service provides an experienced QTS technician to deploy, maintain, and troubleshoot your equipment. You can service your equipment without the time and expense of site visits.

With Remote Hands, you can perform these tasks and more:

  • Cable checks
  • Circuit testing
  • Customer-approved escorts
  • Engineering audits
  • Equipment reboots
  • Equipment status checks
  • Network assistance
  • OS assistance
  • Part replacements
  • Photo services
  • Rack and stack services
  • Server assistance
  • Shipping and receiving
  • Tape rotation
  • Vendor recommendations

Online Ordering of Remote Hands is now available via the QTS Customer Portal. To get started, sign in and place an order or contact our sales team.

The QTS Difference

With the data center world evolving rapidly, QTS is committed to providing hardened, redundant infrastructure, flexible, scalable solutions and unceasing service and support.


24x7x365 operational support


Flexible pricing model

No Expiration

Blocks of time that never expire

"In additions to the huge infrastructure, we are amazed with quick turn-around of the team. They are always available round the clock for our adhoc and frequently changing requests."

Multinational Semiconductor Company