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Hardware Assure

24×7×365 hardware maintenance and repair service that remediates disruptive hardware issues by leveraging our certified, trained onsite data center experts

Hardware Assure

If your hardware at QTS failed today, how would you respond, and how long could you go without data access?

QTS Hardware Assure is an on-site, IT infrastructure support service for dedicated, customer-owned IT hardware co-located at QTS data centers. With Hardware Assure, QTS responds 24×7×365 to customer requests for hardware-related support, including on-site assistance with testing, diagnostics, and repair, as well as vendor coordination and customer asset management.

Key features of QTS Hardware Assure are:

  • Incident management to final resolution
  • Vendor support engagement and coordination
  • Asset tagging and management
  • Racking and cabling services included

Key benefits of QTS Hardware Assure are:

  • Frees your busy IT staff from inconvenient, time-consuming, last-minute trips to our data center
  • Promptly resolves issues, 24×7×365 leveraging onsite QTS badged experts
  • Manages your service vendor contracts and representatives related to the covered hardware
  • Provides asset tagging and inventory reporting, available on the QTS Customer Portal, ensuring quick, accurate device identification
  • Fills IT staff certification or expertise gaps
  • Provides a predictable monthly fee
  • Reduces business risk and downtime
  • Reduces emergency repair costs and overhead

The QTS Difference

With the data center world evolving rapidly, QTS is committed to providing hardened, redundant infrastructure, flexible, scalable solutions and unceasing service and support.


Maximum performance and availability


24x7x365 support provides continuous protection


Reduce operational costs

"Under enormous pressures of our business outage duration and technical and logistical challenges, the QTS team delivered a successful relocation. The dedicated QTS team worked thought the night until the job was done."

Large Webcast Service Provider