If your hardware at QTS failed today, how would you respond, and how long could you go without data access?
QTS Hardware Assure is an on-site, IT infrastructure support service for dedicated, customer-owned IT hardware co-located at QTS data centers. With Hardware Assure, QTS responds 24×7×365 to customer requests for hardware-related support, including on-site assistance with testing, diagnostics, and repair, as well as vendor coordination and customer asset management.
Key features of QTS Hardware Assure are:
- Incident management to final resolution
- Vendor support engagement and coordination
- Asset tagging and management
- Racking and cabling services included
Key benefits of QTS Hardware Assure are:
- Frees your busy IT staff from inconvenient, time-consuming, last-minute trips to our data center
- Promptly resolves issues, 24×7×365 leveraging onsite QTS badged experts
- Manages your service vendor contracts and representatives related to the covered hardware
- Provides asset tagging and inventory reporting, available on the QTS Customer Portal, ensuring quick, accurate device identification
- Fills IT staff certification or expertise gaps
- Provides a predictable monthly fee
- Reduces business risk and downtime
- Reduces emergency repair costs and overhead