QTS COVID-19 Response Plan

QTS is actively monitoring developments with respect to COVID-19.

Our priorities are the following: the safety and wellness of our customers and partners, the safety and wellness of our employees and providing resilient service. We have taken numerous actions in each of these areas based on existing corporate policies.  This includes activation of long-standing, pre-established Business Continuity, Emergency Response and Pandemic Response plans that provide resilience against unpredictable events. These plans collectively address how QTS mitigates the spread of the illness and maintains business continuity across our Operations, IT, Security, Provisioning, Management, Monitoring, Supply Chain and general Business Support functions. 

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Customer Safety
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Employee Safety
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Business Continuity
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FAQs

QTS Actions:

In accordance with our pre-positioned plans, we have taken various actions to protect against the potential spread of the virus and safeguard our ability to provide resilient service.

 

 1. Customer Safety

 

 2. Employee Safety

 

 3. Business Continuity 

We continue to monitor developments closely with information provided by the CDC as well as information from our healthcare partner, CIGNA.  If you have questions or requests please reach out to the OSC here: 866-239-5000 or support@qtsdatacenters.com.

 We remain committed to providing the services and ongoing support that you have come to expect from QTS.

 

FAQS  

 

1. What precautions are being taken? 

QTS is executing our Business Continuity, Emergency Response and Pandemic Response Plans which were developed in accordance with recognized industry standards. We have significantly ramped cleaning/disinfecting and placed hand sanitizer in high traffic areas. Additionally, we are monitoring our staff closely for symptoms (with heightened focus on areas to have known cases, per the CDC). If any employee displays symptoms, he or she will immediately seek a medical diagnosis and subsequent care or work from home until the symptoms pass.

 

 2. Will there be staffing changes at any of the sites?

We are staffed at normal levels in all data centers and do not foresee any staffing risks at this time. If you are reducing your on-site staff presence, our critical operations staff are standing by to assist. If you have scheduled activities that you can give advanced notice for support, it will help us to schedule/balance resources in order to meet your needs as well as the needs of others taking similar measures. We understand that not all efforts can be scheduled in advance, so we will continue to work with you through our ticketing process and OSC support teams to help you manage your environment during this time.

 

 3. As a customer, what steps need to be taken prior arriving at a QTS facility? 

 

Customers should not come on site if: 

 Currently experiencing any flu-like symptoms (including fever, body aches/pain, sore throat, cough, or shortness of breath).

 

 5. Does QTS have specific plans to backfill employees that may fall ill? 

Yes. In addition to our mitigation plans, we also have plans to provide coverage for any part of our business that may be affected.

 

6. What is the action plan if an employee falls ill with COVID-19? 

Additional deep cleaning measures will be enacted in all areas where the employee was present.

 

 7. How is QTS managing its Supply Chain and ensuring access to critical parts for both internal and customer use?

We are in regular contact with Primary and Secondary sources to ensure access to critical parts and receive updates on overall supply chain readiness. This regular contact is also extended to additional suppliers - construction firms, equipment manufacturers, permitting agencies, inspection agencies and other suppliers critical to our business. 

 

 8. When can we expect additional updates from you? 

We are monitoring developments closely with information provided by the CDC as well as information from our healthcare partner, CIGNA. Should events or conditions warrant we will update this website and provide email updates to our customers. 

 

 9. Will QTS share its Business Continuity, Emergency Response or Pandemic Plans?

Our plans have been developed according to accepted industry standards and we have confidence in the content and execution of the plans.  However, we do not share them outside of QTS.

 

 10. Are QTS site services available? 

Yes. Security, Shipping and Receiving, and Data Center Operations (DCO), including Remote Hands and Eyes services, are all available. 

 

 11. What is QTS’ policy regarding face coverings?

Face coverings are required where mandated by state or local mandates; any other employee or visitor may wear a face covering if they prefer.

 

As a reminder we encourage all visitors to practice social distancing and wash hands often while at our sites.

 

COVID-19 Update as of 3/18/2021