July 13, 2021
Vanson Bourne Survey Results
Here are the results from a recent survey conducted by independent researchers, Vanson Bourne, for QTS.
QTS - VANSON BOURNE
International Survey on Data Center Colocation
This independent survey was completed by 500 CIOs, CTOs, IT Directors and Heads of IT of global businesses based in the United States, the United Kingdom, France and Germany. The majority of the respondents (70%) were large enterprises with 3,000+ employees
The research was conducted in March 2021 by Vanson Bourne, a specialist research-based technology marketing consultancy offering clients analysis and advice based on incisive and rigorous research into their market environment.
The research used an online fieldwork methodology and all research carried out by Vanson Bourne adheres to the latest MRS Code of Conduct. Demographic detailing includes industry sector, country in which the respondents were based and size of business.
Organization Size
|
|
Total |
UK |
France |
Germany |
US |
|||||
|
Total |
500 |
100% |
100 |
100% |
100 |
100% |
100 |
100% |
200 |
100% |
|
1,000 - 2,999 employees |
155 |
31% |
25 |
25% |
38 |
38% |
28 |
28% |
64 |
32% |
|
3,000 or more employees |
345 |
69% |
75 |
75% |
62 |
62% |
72 |
72% |
136 |
68% |
Organization Sector
|
|
Total |
UK |
France |
Germany |
US |
|||||
|
Total |
500 |
100% |
100 |
100% |
100 |
100% |
100 |
100% |
200 |
100% |
|
IT, technology and telecoms |
125 |
25% |
25 |
25% |
25 |
25% |
25 |
25% |
50 |
25% |
|
Manufacturing |
89 |
18% |
12 |
12% |
13 |
13% |
15 |
15% |
49 |
25% |
|
Financial services |
82 |
16% |
25 |
25% |
14 |
14% |
13 |
13% |
30 |
15% |
|
Retail, distribution and transport |
59 |
12% |
17 |
17% |
18 |
18% |
10 |
10% |
14 |
7% |
|
Business and professional services |
43 |
9% |
5 |
5% |
6 |
6% |
21 |
21% |
11 |
6% |
|
Other commercial sector |
102 |
20% |
16 |
16% |
24 |
24% |
16 |
16% |
46 |
23% |
Among large enterprises (3,000+ employees) the survey revealed
- Their digital strategy is very important
- Digital transformation is increasing their use of colocation as an important part of their digital strategy
- Real-time visibility and control over their colocation deployments has increased in importance over the last 12 months
- They value the ability of a colocation provider to rapidly scale with their business as the #1 requirement - followed by proven operational maturity, the ability to provide sustainable infrastructure, high-touch customer support, the ability to increase visibility and control over colocation environments and diverse connectivity options.
** The percentages of responses were remarkably similar and consistent across geographies and verticals.
Key Findings:
- 94% agree or strongly agree that their digital strategy is central to their success.
- 79% agree or strongly agree that their digital strategy is rapidly increasing their company's requirements for third-party colocation services
- 86% agree or strongly agree that third-party colocation provider with a proven pedigree of operational maturity serving the enterprise space is important in its company's selection criteria
- 80% agree or strongly agree that the ability of a third-party colocation provider to rapidly scale with its business is important
- 79% agree or strongly agree that access to multiple types of connectivity to support their digital strategy has increased in importance over the last 12 months
- 71% agree or strongly agree that selecting a third-party colocation partner with the ability to demonstrate sustainable infrastructure and practices has increased in importance over the last 12 months for their organization
- 68% agree or strongly agree that being able to work with a third-party colocation partner that enables real-time visibility and control of deployments has increased in importance over the last 12 months for their organization.
- Large enterprise respondents ranked the following in terms of which is the most important requirement when using a third-party colocation data center (1 being most important)
- Can scale with my business
- Has proven operational maturity
- Can provide sustainable infrastructure
- Provides high-touch customer support
- Can increase visibility and control over my colocation environment
- Can offer diverse connectivity options
Question 1 - To what extent do you agree or disagree with the following statement? "Our company's digital strategy is central to our success"
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Strongly agree | 286 | 57% | 56 | 56% | 42 | 42% | 49 | 49% | 139 | 70% |
| Somewhat agree | 183 | 37% | 37 | 37% | 48 | 48% | 41 | 41% | 57 | 29% |
| Neutral | 21 | 4% | 3 | 3% | 7 | 7% | 8 | 8% | 3 | 2% |
| Somewhat disagree | 6 | 1% | 2 | 2% | 2 | 2% | 1 | 1% | 1 | 1% |
| Strongly disagree | 4 | 1% | 2 | 2% | 1 | 1% | 1 | 1% | 0 | 0% |
| Don’t know | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Strongly agree | 286 | 57% | 81 | 52% | 205 | 59% |
| Somewhat agree | 183 | 37% | 62 | 40% | 121 | 35% |
| Neutral | 21 | 4% | 8 | 5% | 13 | 4% |
| Somewhat disagree | 6 | 1% | 4 | 3% | 2 | 1% |
| Strongly disagree | 4 | 1% | 0 | 0% | 4 | 1% |
| Don’t know | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Strongly agree | 286 | 57% | 21 | 49% | 48 | 59% | 74 | 59% | 52 | 58% | 34 | 58% | 57 | 56% |
| Somewhat agree | 183 | 37% | 20 | 47% | 27 | 33% | 44 | 35% | 31 | 35% | 23 | 39% | 38 | 37% |
| Neutral | 21 | 4% | 0 | 0% | 4 | 5% | 6 | 5% | 5 | 6% | 1 | 2% | 5 | 5% |
| Somewhat disagree | 6 | 1% | 0 | 0% | 3 | 4% | 1 | 1% | 1 | 1% | 0 | 0% | 1 | 1% |
| Strongly disagree | 4 | 1% | 2 | 5% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 2% | 1 | 1% |
| Don’t know | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
Question 2 - To what extend do you agree or disagree with the following statement? "Our digital strategy is rapidly increasing my company's requirements for third-party colocation services."
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Strongly agree | 154 | 31% | 11 | 11% | 28 | 28% | 40 | 40% | 75 | 38% |
| Somewhat agree | 246 | 49% | 45 | 45% | 50 | 50% | 45 | 45% | 106 | 53% |
| Neutral | 57 | 11% | 20 | 20% | 16 | 16% | 11 | 11% | 10 | 5% |
| Somewhat disagree | 26 | 5% | 14 | 14% | 4 | 4% | 3 | 3% | 5 | 3% |
| Strongly disagree | 14 | 3% | 7 | 7% | 2 | 2% | 1 | 1% | 4 | 2% |
| Don’t know | 3 | 1% | 3 | 3% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Strongly agree | 154 | 31% | 40 | 26% | 114 | 33% |
| Somewhat agree | 246 | 49% | 87 | 56% | 159 | 46% |
| Neutral | 57 | 11% | 18 | 12% | 39 | 11% |
| Somewhat disagree | 26 | 5% | 7 | 5% | 19 | 6% |
| Strongly disagree | 14 | 3% | 3 | 2% | 11 | 3% |
| Don’t know | 3 | 1% | 0 | 0% | 3 | 1% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Strongly agree | 154 | 31% | 22 | 51% | 15 | 18% | 43 | 34% | 22 | 25% | 19 | 32% | 33 | 32% |
| Somewhat agree | 246 | 49% | 15 | 35% | 49 | 60% | 60 | 48% | 48 | 54% | 25 | 42% | 49 | 48% |
| Neutral | 57 | 11% | 3 | 7% | 12 | 15% | 14 | 11% | 10 | 11% | 10 | 17% | 8 | 8% |
| Somewhat disagree | 26 | 5% | 1 | 2% | 3 | 4% | 6 | 5% | 5 | 6% | 3 | 5% | 8 | 8% |
| Strongly disagree | 14 | 3% | 2 | 5% | 1 | 1% | 2 | 2% | 4 | 4% | 2 | 3% | 3 | 3% |
| Don’t know | 3 | 1% | 0 | 0% | 2 | 2% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 1% |
Question 3 - To what extend do you agree or disagree with the following statement? "The ability of a third-party colocation provider to rapidly scale with my business is/would be important."
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Strongly agree | 195 | 39% | 24 | 24% | 30 | 30% | 43 | 43% | 98 | 49% |
| Somewhat agree | 214 | 43% | 42 | 42% | 53 | 53% | 39 | 39% | 80 | 40% |
| Neutral | 66 | 13% | 22 | 22% | 11 | 11% | 16 | 16% | 17 | 9% |
| Somewhat disagree | 17 | 3% | 7 | 7% | 5 | 5% | 1 | 1% | 4 | 2% |
| Strongly disagree | 5 | 1% | 3 | 3% | 1 | 1% | 0 | 0% | 1 | 1% |
| Don’t know | 3 | 1% | 2 | 2% | 0 | 0% | 1 | 1% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Strongly agree | 195 | 39% | 56 | 36% | 139 | 40% |
| Somewhat agree | 214 | 43% | 76 | 49% | 138 | 40% |
| Neutral | 66 | 13% | 18 | 12% | 48 | 14% |
| Somewhat disagree | 17 | 3% | 3 | 2% | 14 | 4% |
| Strongly disagree | 5 | 1% | 1 | 1% | 4 | 1% |
| Don’t know | 3 | 1% | 1 | 1% | 2 | 1% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Strongly agree | 195 | 39% | 20 | 47% | 25 | 30% | 49 | 39% | 30 | 34% | 27 | 46% | 44 | 43% |
| Somewhat agree | 214 | 43% | 18 | 42% | 41 | 50% | 54 | 43% | 37 | 42% | 25 | 42% | 39 | 38% |
| Neutral | 66 | 13% | 3 | 7% | 12 | 15% | 18 | 14% | 17 | 19% | 3 | 5% | 13 | 13% |
| Somewhat disagree | 17 | 3% | 2 | 5% | 3 | 4% | 2 | 2% | 4 | 4% | 2 | 3% | 4 | 4% |
| Strongly disagree | 5 | 1% | 0 | 0% | 1 | 1% | 0 | 0% | 1 | 1% | 2 | 3% | 1 | 1% |
| Don’t know | 3 | 1% | 0 | 0% | 0 | 0% | 2 | 2% | 0 | 0% | 0 | 0% | 1 | 1% |
Question 4 - To what extend do you agree or disagree with the following statement? "A third-party colocation provider that has a proven pedigree of operational maturity serving the enterprise space is/would be important in my company's selection criteria"
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Strongly agree | 253 | 51% | 41 | 41% | 37 | 37% | 57 | 57% | 118 | 59% |
| Slightly agree | 183 | 37% | 39 | 39% | 50 | 50% | 30 | 30% | 64 | 32% |
| Neutral | 48 | 10% | 16 | 16% | 8 | 8% | 10 | 10% | 14 | 7% |
| Slightly disagree | 9 | 2% | 1 | 1% | 3 | 3% | 2 | 2% | 3 | 2% |
| Strongly disagree | 4 | 1% | 2 | 2% | 1 | 1% | 0 | 0% | 1 | 1% |
| Don’t know | 3 | 1% | 1 | 1% | 1 | 1% | 1 | 1% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Strongly agree | 253 | 51% | 72 | 46% | 181 | 52% |
| Slightly agree | 183 | 37% | 65 | 42% | 118 | 34% |
| Neutral | 48 | 10% | 12 | 8% | 36 | 10% |
| Slightly disagree | 9 | 2% | 4 | 3% | 5 | 1% |
| Strongly disagree | 4 | 1% | 1 | 1% | 3 | 1% |
| Don’t know | 3 | 1% | 1 | 1% | 2 | 1% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Strongly agree | 253 | 51% | 33 | 77% | 41 | 50% | 56 | 45% | 34 | 38% | 36 | 61% | 53 | 52% |
| Slightly agree | 183 | 37% | 9 | 21% | 28 | 34% | 52 | 42% | 41 | 46% | 19 | 32% | 34 | 33% |
| Neutral | 48 | 10% | 1 | 2% | 10 | 12% | 15 | 12% | 10 | 11% | 2 | 3% | 10 | 10% |
| Slightly disagree | 9 | 2% | 0 | 0% | 2 | 2% | 0 | 0% | 4 | 4% | 1 | 2% | 2 | 2% |
| Strongly disagree | 4 | 1% | 0 | 0% | 1 | 1% | 0 | 0% | 0 | 0% | 1 | 2% | 2 | 2% |
| Don’t know | 3 | 1% | 0 | 0% | 0 | 0% | 2 | 2% | 0 | 0% | 0 | 0% | 1 | 1% |
Question 5 - Which of the following best describes your company's digital strategy?
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Our digital strategy is primarily cloud-based | 184 | 37% | 38 | 38% | 31 | 31% | 34 | 34% | 81 | 41% |
| Our digital strategy is primarily based on managed hosting and services | 134 | 27% | 29 | 29% | 34 | 34% | 27 | 27% | 44 | 22% |
| Our digital strategy is colocation-centric | 27 | 5% | 4 | 4% | 7 | 7% | 6 | 6% | 10 | 5% |
| Our digital strategy is hybrid, incorporating both colocation and access to cloud resources | 153 | 31% | 28 | 28% | 28 | 28% | 32 | 32% | 65 | 33% |
| Other | 1 | 0% | 0 | 0% | 0 | 0% | 1 | 1% | 0 | 0% |
| Don’t know | 1 | 0% | 1 | 1% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Our digital strategy is primarily cloud-based | 184 | 37% | 58 | 37% | 126 | 37% |
| Our digital strategy is primarily based on managed hosting and services | 134 | 27% | 56 | 36% | 78 | 23% |
| Our digital strategy is colocation-centric | 27 | 5% | 11 | 7% | 16 | 5% |
| Our digital strategy is hybrid, incorporating both colocation and access to cloud resources | 153 | 31% | 29 | 19% | 124 | 36% |
| Other | 1 | 0% | 1 | 1% | 0 | 0% |
| Don’t know | 1 | 0% | 0 | 0% | 1 | 0% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Our digital strategy is primarily cloud-based | 184 | 37% | 23 | 53% | 23 | 28% | 51 | 41% | 27 | 30% | 21 | 36% | 39 | 38% |
| Our digital strategy is primarily based on managed hosting and services | 134 | 27% | 7 | 16% | 30 | 37% | 35 | 28% | 23 | 26% | 13 | 22% | 26 | 25% |
| Our digital strategy is colocation-centric | 27 | 5% | 1 | 2% | 2 | 2% | 7 | 6% | 6 | 7% | 3 | 5% | 8 | 8% |
| Our digital strategy is hybrid, incorporating both colocation and access to cloud resources | 153 | 31% | 12 | 28% | 26 | 32% | 32 | 26% | 33 | 37% | 22 | 37% | 28 | 27% |
| Other | 1 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 1% |
| Don’t know | 1 | 0% | 0 | 0% | 1 | 1% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
Question 6.1 - Which of the following are/would be the most important requirements for your organization to look for when using a third-party colocation data center? Combination of responses ranked first, second, and third
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Can scale with my business | 296 | 59% | 74 | 74% | 60 | 60% | 50 | 50% | 112 | 56% |
| Has proven operational maturity | 268 | 54% | 63 | 63% | 51 | 51% | 50 | 50% | 104 | 52% |
| Can provide sustainable infrastructure | 251 | 50% | 40 | 40% | 59 | 59% | 48 | 48% | 104 | 52% |
| Provides high-touch customer support | 227 | 45% | 38 | 38% | 43 | 43% | 39 | 39% | 107 | 54% |
| Can increase visibility and control over my colocation environment | 222 | 44% | 31 | 31% | 41 | 41% | 54 | 54% | 96 | 48% |
| Can offer diverse connectivity options | 218 | 44% | 45 | 45% | 40 | 40% | 56 | 56% | 77 | 39% |
| Other | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Don't know | 6 | 1% | 3 | 3% | 2 | 2% | 1 | 1% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Can scale with my business | 296 | 59% | 92 | 59% | 204 | 59% |
| Has proven operational maturity | 268 | 54% | 67 | 43% | 201 | 58% |
| Can provide sustainable infrastructure | 251 | 50% | 71 | 46% | 180 | 52% |
| Provides high-touch customer support | 227 | 45% | 82 | 53% | 145 | 42% |
| Can increase visibility and control over my colocation environment | 222 | 44% | 80 | 52% | 142 | 41% |
| Can offer diverse connectivity options | 218 | 44% | 73 | 47% | 145 | 42% |
| Other | 0 | 0% | 0 | 0% | 0 | 0% |
| Don't know | 6 | 1% | 0 | 0% | 6 | 2% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Can scale with my business | 296 | 59% | 21 | 49% | 47 | 57% | 69 | 55% | 59 | 66% | 44 | 75% | 56 | 55% |
| Has proven operational maturity | 268 | 54% | 20 | 47% | 46 | 56% | 64 | 51% | 46 | 52% | 32 | 54% | 60 | 59% |
| Can provide sustainable infrastructure | 251 | 50% | 20 | 47% | 43 | 52% | 65 | 52% | 45 | 51% | 33 | 56% | 45 | 44% |
| Provides high-touch customer support | 227 | 45% | 22 | 51% | 40 | 49% | 54 | 43% | 43 | 48% | 20 | 34% | 48 | 47% |
| Can increase visibility and control over my colocation environment | 222 | 44% | 22 | 51% | 35 | 43% | 52 | 42% | 31 | 35% | 28 | 47% | 54 | 53% |
| Can offer diverse connectivity options | 218 | 44% | 24 | 56% | 29 | 35% | 68 | 54% | 37 | 42% | 20 | 34% | 40 | 39% |
| Other | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Don't know | 6 | 1% | 0 | 0% | 2 | 2% | 1 | 1% | 2 | 2% | 0 | 0% | 1 | 1% |
Question 6.2 - Which of the following are/would be the most important requirements for your organization to look for when using a third-party colocation data center? Responses ranked first.
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Can scale with my business | 105 | 21% | 31 | 31% | 20 | 20% | 17 | 17% | 37 | 19% |
| Has proven operational maturity | 101 | 20% | 24 | 24% | 22 | 22% | 16 | 16% | 39 | 20% |
| Provides high-touch customer support | 79 | 16% | 11 | 11% | 13 | 13% | 14 | 14% | 41 | 21% |
| Can provide sustainable infrastructure | 76 | 15% | 8 | 8% | 20 | 20% | 17 | 17% | 31 | 16% |
| Can offer diverse connectivity options | 71 | 14% | 14 | 14% | 13 | 13% | 25 | 25% | 19 | 10% |
| Can increase visibility and control over my colocation environment | 62 | 12% | 9 | 9% | 10 | 10% | 10 | 10% | 33 | 17% |
| Other | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Don't know | 6 | 1% | 3 | 3% | 2 | 2% | 1 | 1% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Can scale with my business | 105 | 21% | 38 | 25% | 67 | 19% |
| Has proven operational maturity | 101 | 20% | 20 | 13% | 81 | 23% |
| Provides high-touch customer support | 79 | 16% | 36 | 23% | 43 | 12% |
| Can provide sustainable infrastructure | 76 | 15% | 20 | 13% | 56 | 16% |
| Can offer diverse connectivity options | 71 | 14% | 17 | 11% | 54 | 16% |
| Can increase visibility and control over my colocation environment | 62 | 12% | 24 | 15% | 38 | 11% |
| Other | 0 | 0% | 0 | 0% | 0 | 0% |
| Don't know | 6 | 1% | 0 | 0% | 6 | 2% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Can scale with my business | 105 | 21% | 5 | 12% | 25 | 30% | 20 | 16% | 20 | 22% | 16 | 27% | 19 | 19% |
| Has proven operational maturity | 101 | 20% | 10 | 23% | 10 | 12% | 27 | 22% | 20 | 22% | 14 | 24% | 20 | 20% |
| Provides high-touch customer support | 79 | 16% | 8 | 19% | 11 | 13% | 24 | 19% | 15 | 17% | 6 | 10% | 15 | 15% |
| Can provide sustainable infrastructure | 76 | 15% | 8 | 19% | 12 | 15% | 18 | 14% | 17 | 19% | 10 | 17% | 11 | 11% |
| Can offer diverse connectivity options | 71 | 14% | 6 | 14% | 12 | 15% | 19 | 15% | 7 | 8% | 7 | 12% | 20 | 20% |
| Can increase visibility and control over my colocation environment | 62 | 12% | 6 | 14% | 10 | 12% | 16 | 13% | 8 | 9% | 6 | 10% | 16 | 16% |
| Other | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Don't know | 6 | 1% | 0 | 0% | 2 | 2% | 1 | 1% | 2 | 2% | 0 | 0% | 1 | 1% |
Question 7 - Has the following increased or decreased in important over the last 12 months for your organization? "Access to multiple types of connectivity to support our digital strategy"
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Significantly increased in importance | 171 | 34% | 13 | 13% | 23 | 23% | 35 | 35% | 100 | 50% |
| Somewhat increased in importance | 237 | 47% | 53 | 53% | 54 | 54% | 50 | 50% | 80 | 40% |
| The importance has remained the same | 82 | 16% | 31 | 31% | 22 | 22% | 14 | 14% | 15 | 8% |
| Somewhat decreased in importance | 8 | 2% | 1 | 1% | 1 | 1% | 1 | 1% | 5 | 3% |
| Significantly decreased in importance | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Don’t know | 2 | 0% | 2 | 2% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Significantly increased in importance | 171 | 34% | 52 | 34% | 119 | 34% |
| Somewhat increased in importance | 237 | 47% | 81 | 52% | 156 | 45% |
| The importance has remained the same | 82 | 16% | 22 | 14% | 60 | 17% |
| Somewhat decreased in importance | 8 | 2% | 0 | 0% | 8 | 2% |
| Significantly decreased in importance | 0 | 0% | 0 | 0% | 0 | 0% |
| Don’t know | 2 | 0% | 0 | 0% | 2 | 1% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Significantly increased in importance | 171 | 34% | 21 | 49% | 19 | 23% | 45 | 36% | 27 | 30% | 15 | 25% | 44 | 43% |
| Somewhat increased in importance | 237 | 47% | 16 | 37% | 45 | 55% | 52 | 42% | 43 | 48% | 38 | 64% | 43 | 42% |
| The importance has remained the same | 82 | 16% | 6 | 14% | 17 | 21% | 26 | 21% | 15 | 17% | 6 | 10% | 12 | 12% |
| Somewhat decreased in importance | 8 | 2% | 0 | 0% | 1 | 1% | 1 | 1% | 3 | 3% | 0 | 0% | 3 | 3% |
| Significantly decreased in importance | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Don’t know | 2 | 0% | 0 | 0% | 0 | 0% | 1 | 1% | 1 | 1% | 0 | 0% | 0 | 0% |
Question 8 - Has the following increased or decreased in important over the last 12 months for your organization? "Selecting a third-party colocation partner with the ability to demonstrate sustainable infrastructure and practices"
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Significantly increased in importance | 139 | 28% | 10 | 10% | 26 | 26% | 20 | 20% | 83 | 42% |
| Somewhat increased in importance | 212 | 42% | 30 | 30% | 45 | 45% | 53 | 53% | 84 | 42% |
| The importance has remained the same | 129 | 26% | 52 | 52% | 23 | 23% | 24 | 24% | 30 | 15% |
| Somewhat decreased in importance | 12 | 2% | 2 | 2% | 4 | 4% | 3 | 3% | 3 | 2% |
| Significantly decreased in importance | 4 | 1% | 2 | 2% | 2 | 2% | 0 | 0% | 0 | 0% |
| Don’t know | 4 | 1% | 4 | 4% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Significantly increased in importance | 139 | 28% | 35 | 23% | 104 | 30% |
| Somewhat increased in importance | 212 | 42% | 70 | 45% | 142 | 41% |
| The importance has remained the same | 129 | 26% | 43 | 28% | 86 | 25% |
| Somewhat decreased in importance | 12 | 2% | 5 | 3% | 7 | 2% |
| Significantly decreased in importance | 4 | 1% | 2 | 1% | 2 | 1% |
| Don’t know | 4 | 1% | 0 | 0% | 4 | 1% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Significantly increased in importance | 139 | 28% | 17 | 40% | 14 | 17% | 36 | 29% | 23 | 26% | 19 | 32% | 30 | 29% |
| Somewhat increased in importance | 212 | 42% | 16 | 37% | 40 | 49% | 47 | 38% | 37 | 42% | 25 | 42% | 47 | 46% |
| The importance has remained the same | 129 | 26% | 10 | 23% | 26 | 32% | 36 | 29% | 24 | 27% | 12 | 20% | 21 | 21% |
| Somewhat decreased in importance | 12 | 2% | 0 | 0% | 1 | 1% | 4 | 3% | 3 | 3% | 1 | 2% | 3 | 3% |
| Significantly decreased in importance | 4 | 1% | 0 | 0% | 0 | 0% | 1 | 1% | 1 | 1% | 2 | 3% | 0 | 0% |
| Don’t know | 4 | 1% | 0 | 0% | 1 | 1% | 1 | 1% | 1 | 1% | 0 | 0% | 1 | 1% |
Question 9 - Has the following increased or decreased in important over the last 12 months for your organization? "Being able to work with a third-party colocation partner that enables real-time visibility and control of deployments"
| Total | UK | France | Germany | US | ||||||
| Total | 500 | 100% | 100 | 100% | 100 | 100% | 100 | 100% | 200 | 100% |
| Significantly increased in importance | 141 | 28% | 13 | 13% | 24 | 24% | 22 | 22% | 82 | 41% |
| Somewhat increased in importance | 209 | 42% | 35 | 35% | 46 | 46% | 44 | 44% | 84 | 42% |
| The importance has remained the same | 127 | 25% | 42 | 42% | 26 | 26% | 29 | 29% | 30 | 15% |
| Somewhat decreased in importance | 15 | 3% | 4 | 4% | 3 | 3% | 4 | 4% | 4 | 2% |
| Significantly decreased in importance | 4 | 1% | 2 | 2% | 1 | 1% | 1 | 1% | 0 | 0% |
| Don’t know | 4 | 1% | 4 | 4% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 1,000 - 2,999 employees | 3,000 or more employees | ||||
| Total | 500 | 100% | 155 | 100% | 345 | 100% |
| Significantly increased in importance | 141 | 28% | 42 | 27% | 99 | 29% |
| Somewhat increased in importance | 209 | 42% | 76 | 49% | 133 | 39% |
| The importance has remained the same | 127 | 25% | 29 | 19% | 98 | 28% |
| Somewhat decreased in importance | 15 | 3% | 6 | 4% | 9 | 3% |
| Significantly decreased in importance | 4 | 1% | 2 | 1% | 2 | 1% |
| Don’t know | 4 | 1% | 0 | 0% | 4 | 1% |
| Total | Business and professional services | Financial services | IT, technology and telecoms | Manufacturing | Retail, distribution and transport | Other commercial sector | ||||||||
| Total | 500 | 100% | 43 | 100% | 82 | 100% | 125 | 100% | 89 | 100% | 59 | 100% | 102 | 100% |
| Significantly increased in importance | 141 | 28% | 14 | 33% | 19 | 23% | 34 | 27% | 25 | 28% | 16 | 27% | 33 | 32% |
| Somewhat increased in importance | 209 | 42% | 19 | 44% | 34 | 41% | 52 | 42% | 31 | 35% | 28 | 47% | 45 | 44% |
| The importance has remained the same | 127 | 25% | 9 | 21% | 26 | 32% | 32 | 26% | 29 | 33% | 13 | 22% | 18 | 18% |
| Somewhat decreased in importance | 15 | 3% | 1 | 2% | 2 | 2% | 5 | 4% | 3 | 3% | 0 | 0% | 4 | 4% |
| Significantly decreased in importance | 4 | 1% | 0 | 0% | 0 | 0% | 1 | 1% | 0 | 0% | 2 | 3% | 1 | 1% |
| Don’t know | 4 | 1% | 0 | 0% | 1 | 1% | 1 | 1% | 1 | 1% | 0 | 0% | 1 | 1% |
