QTS scored well by meeting 100% of the required network services requirements. QTS meets the criteria of six nines of network service SLA, network on demand (NoD), load balance, network firewalls and distributed denial of service (DDoS) mitigation. QTS Switchboard is a software-based networking service that enables the customer to order and provision connectivity through its SDP or published APIs. The service is fully automated and supports multiple virtual connections over one physical port. It supports multiple connectivity use cases, including connectivity within a QTS data center, connectivity between QTS data centers, connectivity to a carrier hotel and connectivity to CSPs primarily through an interconnect provider such as Megaport or PacketFabric.
QTS is focused on service delivery, with a self-reported NPS score of 80+. This correlates with Gartner's Peer Insights “Would Recommend” score of 94. QTS services a wide range of customers with high-touch requirements. It also supports hyperscalers, large-scale wholesale, all forms of enterprise, federal/state/local, and a variety of private and public cloud strategies.
Service delivery platform (SDP) is a software-defined, colocation orchestration platform enabling visibility into QTS data centers. Customers can view and self-manage their environment in real time through the use of APIs. Its API-first approach allows the SDP platform to be extensible. Customers can access QTS facilities and cloud infrastructures, products, and operational systems data. SDP applications include 3D Mapper, Asset Manager, Notification Center and Data Hall Sensor Analytics. Live heat maps allow customers to see outages in real time in addition to areas with potential and existing performance issues.
QTS scores high in the facilities, green and sustainability, security services, and connectivity categories QTS has commitment to green and sustainability initiatives of procuring 100% of its power from renewable energy sources by 2025 and is pursuing green building certifications in 90% of its facilities by 2025.