Operations Support Center
At QTS, we understand the importance of our data centers’ services being available 24x7x365. We know that reliable accessibility to data is a key component of customer satisfaction and loyalty.
Customer Experience
QTS takes great pride in its commitment to its customers, treating them as valued partners. Serving as a trusted partner for the long-term, QTS' internal team works collaboratively with customers to deliver the support and value-added solutions that help customers meet their business goals.
Our Powered by People culture empowers every QTS team member to do what’s right for you, our customer. We back it up with industry-leading NPS scores. Always measurable. Always accountable. Trust is more than a word at QTS.
Net Promoter Score - Rolling 12 Months
88
Our Score
40
National Average
Customer Care
Ingrained in our culture - our approach empowers every QTS team member to do what’s right for our customers - backed by our industry-leading customer service.
Our relationship with QTS has completely enabled us to move to the next-generation, highly available infrastructure, SDN, and leveraging and integrating cloud solutions. QTS is an extension of our team - always available, never had a problem, very responsible. We can completely count on the folks at QTS.
Troy Worman
CSX Transportation
What was important to me and the team during the vetting process was the people on the site - the sales, engineering and operations teams. We wanted to get a good feel for them. Do we feel comfortable with them? How transparent are they? Do we feel like they are acting in our best interest? That was one of the final consideration factors in choosing QTS.
Frank Butler, Senior Data Center Project Officer
World Bank
Service-oriented organization servicing a wide range of customers with high-touch requirements. Supports hyperscalers, large scale wholesale, all forms of enterprise, federal/state/local, and a variety of private and public cloud strategies.
Solution Comparison for Colocation Providers
Gartner Research
One satisfied QTS customer: QTS service has been very stable over the years. Their staff has been very responsive to our requests and are always a pleasure to deal with. Their pricing is very competitive. It has been a great experience being a QTS customer overall.
Sr. Director of Infrastructure Engineering
Education Industry
