Customer Experience

QTS takes great pride in its commitment to its customers, treating them as valued partners. Serving as a trusted partner for the long-term, QTS' internal team works collaboratively with customers to deliver the support and value-added solutions that help customers meet their business goals.

Our Powered by People culture empowers every QTS team member to do what’s right for you, our customer. We back it up with industry-leading NPS scores. Always measurable. Always accountable. Trust is more than a word at QTS.

QTS employee working

Operations Support Center

At QTS, we understand the importance of our data centers’ services being available 24x7x365. We know that reliable accessibility to data is a key component of customer satisfaction and loyalty.

Net Promoter Score - Rolling 12 Months
88
Our Score
40
National Average

Customer Care

Ingrained in our culture - our approach empowers every QTS team member to do what’s right for our customers - backed by our industry-leading customer service.

QTS Chicago lobby

Great First Impressions

QTS also achieved an industry-leading NPS score of 95 for its Service Delivery Implementation. This is the compilation of customer rankings of QTS’ speed and effectiveness in the implementation of new services.

Connect with Us

Contact Us