on customer service
"Customer focus, leveraging NPS metrics:
Strong focus on service delivery, with a high NPS score of 75 for service and
NPS of 95 for implementation. Measures NPS scores weekly and publishes the data
on its website"
"Service-oriented organization servicing a wide range of customers with
high-touch requirements. Supports hyperscalers, large-scale wholesale, all
forms of enterprise, federal/state/local, and a variety of private and public
on service delivery platform
"QTS is working on
digitizing the entire colocation experience by taking a cloud-based approach to
colocation. SDP is a fully integrated, software-defined orchestration platform
that provides real-time control, power management, performance and predictive
analytics. SDP is being accessed and used by over 16,000 users. This
hybrid-based delivery platform provides real-time visibility and access to
colocation and cloud infrastructures, products and operational systems data"