Gartner - Solution Comparison for Colocation Providers Published 21 August 2019 ID G00374420 By Matthew Brisse
According to Gartner, "Selecting a colocation provider is a multidimensional, complex task with far-reaching financial and business implications impacting data center, cloud and edge strategies. This research helps I&O technical professionals compare four leading colocation providers including QTS."
"QTS offers a diverse data center and colocation portfolio with real-time visibility and real-time control of the environment. It leverages real-time Net Promoter Scores for customer service and support. It has a nascent marketplace ecosystem and limited global presence"
"QTS Realty Trust is a software-defined data center provider focused on hyperscale and colocation data center solutions and managed services, servicing over 1,100 customers. It has 26 data centers worldwide with 21 in North America, four Europe and one in Asia. Within North America it has approximately 6 million square feet of owned data center space. QTS has six build-to-suit locations and six hosted private cloud locations. It has one AWS direct connect node in Chicago and four AWS cloud ramp locations. It also offers managed AWS and Azure services"
"QTS has a unique focus on customer service as reflected by its Net Promoter Scores (NPSs), averaging 75 for ongoing service and 95 for implementation. It measures NPS scores weekly and publishes the scores on a rolling 12-month basis on its website. NPSs are leveraged internally to improve the overall customer experience. Its focus on customer service and measuring service performance to enhance the customer experience should result in long-term customer retention. QTS reports having one of the lowest customer churn rates in the industry"
"Customer focus, leveraging NPS metrics: Strong focus on service delivery, with a high NPS score of 75 for service and NPS of 95 for implementation. Measures NPS scores weekly and publishes the data on its website"
"Service-oriented organization servicing a wide range of customers with high-touch requirements. Supports hyperscalers, large-scale wholesale, all forms of enterprise, federal/state/local, and a variety of private and public cloud strategies"
"QTS is working on digitizing the entire colocation experience by taking a cloud-based approach to colocation. SDP is a fully integrated, software-defined orchestration platform that provides real-time control, power management, performance and predictive analytics. SDP is being accessed and used by over 16,000 users. This hybrid-based delivery platform provides real-time visibility and access to colocation and cloud infrastructures, products and operational systems data"
Gartner - Solution Comparison for Colocation Providers | Published 21 August 2019
"Currently, 32% of facilities use 100% renewable energy sourced, with annual green power usage at 340,478,000 kWh. QTS published its first environmental, social and governance (ESG) initiatives report for 2018. It is one of the first to set measurable ESG goals and make the reports publicly available"
Read More"Data centers designated as green is dependent on certification perspective and location. Additionally, its green initiatives include procuring 100% of power from renewable energy sources by 2025 and pursuing LEED certification in 90% of QTS facilities by 2025. Currently only eight facilities locations have LEED certification. Three facilities have 100% renewable sourced power and seven have water conservation facilities"
Read More"QTS ranks 40th in the EPA’s Green Power Partnership National Top 100 (fourth among data center providers, see Green Power Partnership Top 30 Tech & Telecom”). With an annual green power usage (kWh) of 340,478, representing 32% of QTS’ total electric uses, leveraging green power resources from wind power"
Read MoreGartner's report recommends QTS for companies who, "are a small to large organization or CSP that wishes to leverage a colocation facility for single cabinets, cages or multiple cages, multiple data centers or purpose-built facilities mainly within the United States"
