Industry-Leading Rankings for Customer Support
QTS is proud to report we achieved an industry-best NPS score of 88, nearly twice that of the closest data center company.
The Net Promoter Score customer survey is independently administered and calculates overall customer satisfaction and brand perception.
QTS’ SDP is enabling new levels of innovation in how customers interact with their data contributing to even higher levels of satisfaction.
QTS ranked high in customer service, physical facilities, processes, responsiveness and the 24-hour Operations Service Center.
Fully Commited to our Customers
As one of the fastest growing companies in the data center services sector, QTS differentiates itself through the strength of our Powered by People platform and consistent premium service to every customer at each of our software-defined data centers.
2019 marked the fourth consecutive year QTS has led the data center industry in NPS
QTS’ current score of 88 exceeds NPS scores of larger consumer brands known for their customer service including Starbucks (71) and Apple (72)
QTS customer-centric approach and Service Delivery Platform pushed our 2018 NPS score to a new all-time high (75)