Net Promoter Score (NPS)

NPS judges the likelihood that QTS customers will purchase again or recommend QTS services to another company as judged by an ongoing independent survey of its customer base.

Industry-Leading Rankings for Customer Support

QTS is proud to report we achieved an industry-best NPS score of 88, nearly twice that of the closest data center company.

Independently Administered

The Net Promoter Score customer survey is independently administered and calculates overall customer satisfaction and brand perception.

Innovation Driving Differentiation

QTS’ SDP is enabling new levels of innovation in how customers interact with their data contributing to even higher levels of satisfaction.

Customer Rankings

QTS ranked high in customer service, physical facilities, processes, responsiveness and the 24-hour Operations Service Center.

Net Promoter Score - Rolling 12 Month Average

Our Score

National Average

Net Promoter Score chart

Compare QTS against the industry

QTS' target of 80 or above is inline with NPS scores of companies well-known for their customer service including Starbucks Corporation and Apple Inc. and is approximately double the average NPS score for data centers companies.

Fully Commited to our Customers

As one of the fastest growing companies in the data center services sector, QTS differentiates itself through the strength of our Powered by People platform and consistent premium service to every customer at each of our software-defined data centers.

Track Record of Leadership

2019 marked the fourth consecutive year QTS has led the data center industry in NPS

Exceeds Better Known Brands

QTS’ current score of 88 exceeds NPS scores of larger consumer brands known for their customer service including Starbucks (71) and Apple (72)

All Time High

QTS customer-centric approach and Service Delivery Platform pushed our 2018 NPS score to a new all-time high (75)

QTS has a unique focus on customer service as reflected by its Net Promoter Scores (NPSs), averaging 75 for ongoing service and 95 for implementation. It measures NPS scores weekly and publishes the scores on a rolling 12-month basis on its website. NPSs are leveraged internally to improve the overall customer experience. Its focus on customer service and measuring service performance to enhance the customer experience should result in long-term customer retention. QTS reports having one of the lowest customer churn rates in the industry.

Colo Solutions Report Gartner

Performance, speed, and reliability are critical, but just as important is QTS’ collaborative customer support that we rely on every day. Their leading NPS score is warranted by their unrelenting focus on ensuring customer success. They are a strategic member of our IT team and we look forward to a long term partnership.

Stephane Heliot Blade Co-Founder

Net Promoter Score (NPS)