QTS Operations Support Center

Operations Support Center 

The QTS Operations Support Center is the central point for all customers. It's comprised of expert team leads, engineers and support representatives and handles all incident reports, customer inquiries and issues.

The OSC team is dedicated to handling any customer issues in an expedient manner while upholding the utmost in customer satisfaction

Hung: OSC Engineer

We take pride in our people and our OSC is an excellent example of the premium customer experience that QTS offers.

Leadership in Customer Support

QTS boasts an overall NPS score of 80+

Leadership in Service Delivery

QTS achieved an NPS service delivery platform implementation score of 95

Great First Impression

QTS acheived NPS first impression score of 78

QTS Customer Creed

With over 120,000 tickets and requests processed annually, our commitment to service is at the core of who we are. Our ability is documented in our industry-leading Net Promoter Score.