Strengthening the Customer Experience Within the Data Center
Strengthening the customer experience within the data center: The customer experience has quickly emerged as a key differentiator in the data center industry. To promote a powerful and positive experience, colocation providers must offer customers world-class technology, vast expertise and a people-centric approach to partnership. But, to sustain this experience, data centers must continually evaluate their success in meeting customer needs and service expectations over time. A customer experience strategy that offers a robust feedback program, infused with technology, predictive analytics and a human touch will continue to help data center operators proactively assess and address customer needs to build stronger relationships.